Service Desk Manager

Service Desk Manager

The IT Service Desk serves as the single point of contact for all supported IT services. Managing incidents, major incidents, problems and requests, ensuring effective communication at all times.

On a day-to-day basis the IT Service Desk Manager is responsible for the effective management of the IT Service Desk, delivering end user support to all regional operating companies, construction and sales sites. Services are delivered during business operating hours including weekends where agreed. All incidents, major incidents, requests and problems are effectively logged, responded to and resolved within SLA.

Working with the IT Service Design and Operations Manager to monitor service performance and drive continuous service improvement. Deliver effective fulfilment of service requests to SLA's.

Coach and mentor the team including resource management with a view to exceeding customer expectations.