M365 Infrastructure Engineer

Role - M365 Infrastructure Engineer

Contract Length - 12 Months

Rate - £400-450 (Outside IR35)

Location - Milton Keynes

Clearance Level - If someone holds government DV (Developed Vetting) Clearance it would be advantageous but not essential to this role. Eligibility to gain Security Clearance is essential.

Role Overview

Within Technology & Operations our client has a Digital Workspace capability. Part of this capability is to support Microsoft O365, Azure, Power Platform and On Premise Microsoft Office services. This is a global service supporting over 25,000 end users, 24/7/365.As part of the Digital Workspace M365 Team you will be part of a team providing support 07:00 - 19:00 Monday to Friday.

Key Accountabilities:

• Build, configure, administer, and support Microsoft cloud services including O365, Azure and the Power Platform. There will also be a requirement to support On Premise Exchange and SharePoint services.
• Contribute to the planning and implementation of maintenance and installation work, including building and configuring infrastructure components and provisioning tools.
• Identify operational problems and contribute to their resolution; provide reports and proposals for improvement, to specialists, users and managers.
• Investigate faults in systems, processes and services, and advise on the implementation of appropriate solutions and preventative measures, escalating as necessary.
• Take ownership of escalated incidents or service requests and carry out technical investigation, diagnosis and resolution or recovery of issues, escalating as necessary.
• Contribute to the delivery of On-Call services.
• Coach and share knowledge with colleagues.
• Engage with users or stakeholders to gather evidence relating to incidents or problems and keep them informed of progress.

Qualifications, Knowledge and Experience Required

• Systems operations and relevant experience - Microsoft 365, Exchange/SharePoint 2019, Identity Services
• PowerShell Scripting
• Incident management.
• Change and release management.
• Analyse, interrogate and evaluate data.
• Exposure and experience of the Microsoft Power Platform.