Desktop Support Technician

• MECM: Experience with Microsoft Endpoint Configuration Manager (MECM) for efficient device management.
• Automated Deployment Processes: Familiarity with automated deployment techniques.
• Microsoft Windows 10 & 11 Enterprise x64: Proficiency in managing Windows operating systems.
• Microsoft 365 Suite of Applications: Knowledge of Microsoft 365 tools and their integration.
• Supporting One Drive in a Corporate Environment: Ability to assist users with One-Drive usage.
• Remote Administration and Support: Competence in remote troubleshooting and assistance.
• Networked Printers: Understanding of printer setup and maintenance.
• Software Deployment and Asset Management: Experience in deploying software and managing assets.
• NTFS Folder and File Permissions: Knowledge of access control settings.
• Broad Knowledge of Desktop Hardware: Familiarity with various desktop-related hardware components.
• Proven Relevant Technical IT Experience: Demonstrated expertise in an IT Desktop support role.
  

Desirable:

• Migration experience to M365 applications
• Microsoft Endpoint/Azure modern desktop management administration
• Scripting knowledge. VB, Powershell, SQL queries
• Experience in supporting multi-site AV setups or an interest in learning
• Azure knowledge
• Ivanti Service Manager
• CrowdStrike
• Cisco VPN
• Desktop Virtualisation experience
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• ITIL V3/V4 support framework and change management