Business Analyst- Target Operating Model

I am currently recruiting for a Local Authority who seek a seasoned Business Analyst for a large Target Operating Model Project (TOM).

Requirements:

- 2-3 times per week on site in Slough
- Ideally an APMP or Prince2 qualification
- Local Authority and Complex organisation background
- Vast experience in facilitating new TOM

Overview:
The role will proactively work across the Council in implementing the key design principals of prevention and reduction of demand through customer/community enabling, automation of processes, improved access to services and information for customers, earliest possible resolution of customer enquiries and a streamlined & efficient approach with common technology, processes and roles.

Supporting operational leads to develop end-to-end process reviews and redesign processes that lead to easier customer journeys; utilise technology to allow residents to "self-serve"; capture data that will help us improve services further; and drive out demonstrable and measurable efficiencies. Critical to these end-to-end reviews will be to model and promote a "One Council" view, ensuring that dependencies with other functions/processes are recognised.

If you would like to discuss this in more detail, please send your CV through to steven.lambert@investigo.co.uk