3rd Line Project Support

My client, a leading IT Software provider, are looking for an experienced 3rd Line Support Engineer to join the business on a fully remote 6 month contract, outside of IR35 regulations.

In this role, you will:

• Be heavily involved in I.T project delivery, including taking the technical lead where appropriate.
• Act as a point of escalation and provide technical expertise to other parts of the business.
• Develop installation procedures and documentation for completed works.
• Provide 3rd line Infrastructure Support. Adhering to SLA's and providing our customers with an excellent service.
• Implement Infrastructure Changes to Increase environment security and remediation of vulnerabilities.
• Contribute to the streamlining and automation of existing I.T processes using PowerShell or other toolsets as appropriate.

Key Deliverables during this role:

• Migration of servers hosting a CRM, including the SQL data to an isolated Azure environment.
• Migration of a physical file server to SharePoint, utilizing our tools and engaging with stakeholders.
• Vulnerability remediation - Ad Hoc
• Automation enhancements - desirable.