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2nd Line Engineer - Inside IR35
- Posted 16 July 2024
- Salary £260 - £268 per day
- LocationReigate
- Job type Contract
- Discipline Infrastructure and Networks
- ReferenceBBBH196802_1721122629
- Contact NameChris Brown
Job description
Investigo's major client based in Surrey is seeking an experience 2nd Line Desktop support engineer to join an existing team. You will be required to be on site 4-5 days a week for the first 2-3 weeks then to a Hybrid model after relationships are formed.
Responsibilities
- Provide excellent customer service and be the first point of call for IT support queries from internal staff, this could be via phone, email, Teams, and face-to-face.
- Take ownership of tracking and remediating security vulnerabilities within a given timeframe.
- Administer the internal ticketing system and act upon requests for change and system access.
- Diagnose a wide range of issues, from the user desktop environment to server applications.
- Be able to spot potential technical vulnerabilities and suggest resolution.
- Proactively monitor systems and take preventative measures to reduce system downtime.
- Highlight possible trends from re-occurring incidents.
- Update the internal knowledgebase with both technical guides for colleagues, and system usage procedures to aid customers.
- Work collaboratively with parent company & third party support services on diagnosing and troubleshooting issues.
Key skills
- Excellent experience with Microsoft technologies across the board:
- Active Directory and GPO administration.
- Exchange administration.
- Win10 desktop management using SCCM, WDS & WSUS
- Good general knowledge of networking and technologies:
- The TCP/IP stack.
- Concept of VLANs and firewalls.
- Wireless configurations.
- Experienceinremediating vulnerabilities within a Microsoft environment:
- Scanning tools such as Nessus or Qualys.
- 2 years+ of 1st line technical helpdesk environment.
- 2nd line technical support experience
Desirable:
- Experience of working within a change control environment or financial institution.
- Experience in virtualisation platforms such as VMware vSphere and ESX.
- Exposure to cloud based environments, e.g. AWS, Azure.
- Exposure to Microsoft Server 2016 - 2019.
- Exposure to administration of telephony platforms, e.g. Avaya, Genesys.