Platform Operations Engineer

Platform Operations Engineer

Location: Remote

Salary: Up to £50,000 + Benefits

We are exclusively partnered with a industry leader, who are looking for a Platform Operation engineer to help with their e-commerce and digital innovation. This role is perfect for someone with a passion for solving technical challenges and ensuring the seamless operation of enterprise-level platforms and applications.

As part of this role, you'll have the opportunity to work on cutting-edge projects, providing critical support to internal teams while helping to shape the organisation's technical strategy.

Your Responsibilities:

• Diagnose and Resolve: Troubleshoot and resolve technical issues across software, hardware, and network domains using advanced diagnostic tools. Escalate unresolved issues to the Platform/DevOps team with detailed Jira tickets.
• Second-Level Support: Proactively identify and address technical challenges faced by end-users and stakeholders, resolving incidents and fulfilling service requests
• Collaboration: Work closely with support technicians to prioritise and escalate tickets, ensuring critical issues are addressed promptly
• Documentation: Maintain documentation of troubleshooting steps and resolutions in Confluence for efficient incident management
• Project Support: Assist with IT projects, including system upgrades, software deployments, and infrastructure enhancements
• Root Cause Analysis: Investigate recurring issues to identify improvement opportunities and prevent future incidents

Ideal Candidate:

To be successful in this Platform Operations Engineer:

• Experience: Proven experience as a Support Engineer or similar role, with exposure to software development and IT operations
• Technical Skills: Hands-on experience with ServiceNow and Jira for incident and project management. AN Understanding of DevOps practices, including CI/CD would be beneficial
• Soft Skills: Effective communication and interpersonal skills to explain technical issues to non-technical stakeholders.
• Other Attributes: A continuous learning mindset with a passion for staying updated on industry trends and emerging technologies

What's in it for you?

This role offers a salary of up to £50,000, alongside a range of benefits and the opportunity to work in a collaborative, innovative environment. You'll play a key role in supporting a high-performing platform and contributing to exciting IT projects

If this role sounds exciting to you please apply, or email me at james.ireson@investigo.co.uk. The client wants to move fast and successful applicants will be interviewed in the coming weeks.