IT Service Desk Team Lead

Service Desk Manager - ITIL - M365 - WIN11 - Contract - London

My client, an International Broadcaster, are looking for an experienced IT Service Desk Manager to join them on an initial 3 month contract. The ideal candidate will have experience leading a busy Service Desk to ensure all customer SLAs are hit whilst adhering to ITIL standards, as well as having hands-on experience with Microsoft M365 and Windows 11.

• Lead and manage the IT Service Desk team to deliver exceptional IT support services.
• Ensure smooth operation of Service Desk functions aligned with ITIL best practices.
• Develop and enforce policies for IT support operations and ticket management.
• Provide mentorship and training to enhance the team's technical and customer service skills.
• Maintain a high level of expertise in Windows 11 deployment, troubleshooting, and management.
• Oversee the configuration, deployment, and updates of Microsoft 365 services.
• Manage escalations to ensure prompt resolution of complex issues.
• Monitor and improve Service Desk performance metrics (SLAs, KPIs).

Interview slots are available for the end of this week, with a view for the successful candidate to start on Jan2nd.

Please reach out ASAP for more information.

Service Desk Manager - ITIL - M365 - WIN11 - Contract - London