Head of IT & Workplace Services

Investigo are proud to be partnered with Medécins Sans Frontières/ Doctors Without Borders (MSF) to support in placing their newly created and pivotal Head of IT & Workplace Services role within the MSF UK's team, based full time out of the London office.

Salary - £65,858 to £71,000 p.a + great benefits​.

Medécins Sans Frontières/ Doctors Without Borders (MSF) is an international, independent medical humanitarian organisation providing medical care and aid in over 70 countries.
MSF provides assistance to people living through humanitarian emergencies, including natural or man-made disasters, disease outbreaks, and armed conflict. They do so irrespective of race, religion, creed or political convictions.

MSF UK raises money and recruits staff to support the work of MSF's projects around the world. MSF UK also raises public and political awareness of its work within the UK and provides strategic and technical support to MSF's projects. The work of MSF UK and the generosity of its supporters ensures that MSF can continue to provide medical care where it is needed most.

The Head of IT & Workplace Services will also take an active lead on the operational aspects of IT, workplace services and office management.
This is a business facing position where you will be looking out into the wider organisation. You will ensure that the function continues to be a trusted business facing partner, supporting teams across MSF UK to achieve their objectives and leverage maximum value from the IT and workplace resources.

Key duties and responsibilities:

• IT and Workplace strategy and implementation - Understand the user community needs in order to prioritise and service requirements. Develop and maintain a high-level programme and budget to deliver new IT requirements, ensuring changes are in line with strategy and approved by key stakeholders. Ensure alignment to broader organisational strategy.
• Internal service provision (IT) - Ensure a customer-focused service across all IT and digital services. Ensure core applications and data are available to users and support their use of these systems, including a programme to address training gaps. Lead on the provision of additional technology as required by the organisation.
• Internal service provision (workplace) - Ensure a friendly 'front of house' service for all office users and a seamless experience of the physical and digital workplace. Ensure services delivered in the office, support positive visitor and staff experience and make the office an attractive and effective working environment across a number of uses including meetings, collaboration and focused working. Lead on the delivery of an office environment that is compliant with all health and safety requirements and is both well maintained and 'personal' to the MSF experience.
• People management and leadership - Manage all aspects of the team, ensuring the team structure and operating model is fit for purpose. The team currently includes a business analyst, outsourced IT support function (approx 3.5 staff), office & projects manager, office manager assistant, receptionist and volunteer receptionists.
• Programme and project management - Project manage any IT, technology enabled, or workplace related projects ensuring objectives and scope are clearly defined and successfully delivered, reporting regularly on progress. Work with other departments to identify current and potential requirements for IT systems, infrastructure, services and training and how to fulfil them.
• Data governance, information and compliance - Work collaboratively with the Head of Policy, Risk and Planning on a range of related governance and compliance aspects, for example PCI-DSS, UK GDPR and Cyber10 Steps.
• Security - Set and own the physical and cyber security standards for the organisation across the office and all aspects of technology. Ensure effectiveness, security and legal compliance of all IT systems, hardware, software and data.
• Budget and vendor management - Manage and set the team budget and 3-5 year plan for expenditure within tight organisational constraints.
• Policies - Ensure up to date documentation of all relevant policies, procedures and user guides to facilitate operational needs, meet legal requirements and share knowledge. Provide accurate, data led reporting on key departmental metrics, KPIs, SLAs and project progress.

We are seeking someone who has strong communication skills, an excellent background with rounded experience across technology, applications and infrastructure who enjoys engaging in a business facing role working with internal stakeholders across different teams at MSF UK.

This is an exciting opportunity for someone to manage a dual area across technology and workplace services and have autonomy in managing this area.
As you will be considered the "expert" around technology and workplace services for MSF UK, you will need to have ideally prior Head of Technology/Technology Service Management experience and be strong in managing a team.


In total this posts manages 7 individuals.

Reporting to

• Director of Finance & Services

Posts this job manages

• Office & Projects Manager
• IT Business Analyst
• Management of outsourced IT function (based onsite X3)
• Receptionist

If you think this role could be your next career move and you'd be interested in working for a well-known and highly prestigious charity organisation, please apply today with your most up to date CV. From there you will be contacted and guided through the application process.

Due to the nature of this role, you will be need to be on site in London full time with the possibility of some weekly remote working in the office come mid-2025.

Interviews will be taking place in person in London, the week commencing 20th and 21st November.