EUX Operations Manager

EUX Operations Manager - hybrid working in London

An exciting EUX Operations Manager opportunity working for a FTSE 100 business who has begun one of the biggest technology transformation programmes in Europe. Working for this global organisation, you will play a pivotal part in the digital transformation of the technology solutions and technology-led services the business provides to their customers.

Purpose of the role

• Delivery of end user service operations and ITIL operational processes to the business (Event, Incident, Problem, Change and Request)
• Service restoration for end user incidents and degradations in service, focus on compliance with SLAs.
• Lead the activities and operational procedures required to trap and resolve any event/incident, ensuring timely and effective communications to all relevant stakeholders through established channels.
• Operational command and control through compliance and focus on reduced incidents and fast recovery of services, including operational management of all end user vendors, incl. agency managed vendors

Experience

• Experience of leading a global 24x7 service offering
• Strong experience of delivering critical IT services in an operational environment
• Business partnering, working as a valued partner with internal and external stakeholders across a diverse stakeholder base, delivering a value-added service to customers
• Proven track record of successful stakeholder management at a senior level, with a proven ability of influencing and persuading across the organisation
• Proven experience of dealing with diverse supplier framework
• Good application of supplier management skills, building effective relationships through a business partnering approach, ensuring service levels are maintained for business customers
• Experience of operating across multiple countries and cultures is desirable, but not essential