End User Compute Engineer

End User Compute Engineer
York- Hybrid
Permanent

The role delivers ongoing operational business requirements in the following areas:
* Day to day operational performance of the End user estate to agreed SLAs and KPIs.
* Changes to the End user estate to meet ongoing business demands.
* Delivering continuous service improvement
* Emergency response to critical incidents.

Operational performance
* Ensure effective operation of the End user estate, including but not limited to:
o Front end equipment builds and security hardening.
o Hardware selection and validation for user personas.
o All Desktop applications specifically including O365 and associated applications.
o Application and OS lifecycle management.
o Patching, specifically Intune, Autopilot, MDM, and OS Patching.
o Vulnerability Management.
o Print Services.
o Facilities, physical security services and supporting platforms.
* Make sure operational service are delivered to agreed SLAs, where service does not meet these standards, put in place remedial action to correct.
* Ensure the End user estate is being monitored for service performance and where problems are identified these are resolved within agreed SLAs.