Assistant Director - Culture, Customer and Residents

Experienced Assistant Director of Culture, Customer and Residents available for an immediate start!

• 3-6 months
• £600 per day
• Inside IR35
• Hybrid Working

Overview:

Provides inspirational and operational leadership for a range of service areas: Culture and Heritage; Customer Fulfilment and Experience; Neighbourhood and Community Involvement; Community Safety Service.

• Leading and delivering the services in scope to ensure positive outcomes for residents and the management of key contracts associated with the services - for example, but not limited to, Voluntary Action, Citizens Advice, Groundworks.
• Overseeing Community Grants, commissioning and other community resources and funding.
• The council's role in cross-borough partnerships with the community and voluntary sector such as the Strengthening Communities Partnership and implementation of action plan and developing a Voluntary Sector Compact.
• Leading and developing the implementation of a Customer Improvement Strategy and Plan - implementing the council's strategic customer service strategy, including the council's contact centre, customer fulfilment strategy and driving the action plan.
• Leading the universal early help and prevention approach - including the social value strategy.
• Overseeing the Community Safety service, ensuring it meets its statutory and community requirement - and delivers key priority outcomes Supporting the 2025 programme of events - alongside the Executive Director of Residents & Communities and the 2025 Programme Director - and the refreshed Cultural Strategy for the Council.

If you feel that you fit the above criteria and would like to know more, please reach out on steven.lambert@investigo.co.uk