CLIENT ANDBUSINESS REPRESENTATIVES
Client and Business Representatives
Who is Investigo Limited and what do we do?
Investigo Limited and its associated companies and subsidiaries, trading as The IN Group, (TIG’), is a leading global recruitment agency with experience across multiple specialisms. TIG provides permanent, temporary, consultancy and interim recruitment services to clients seeking to recruit professional staff across a range of specialist areas. TIG recruits and employs its own teams of professional recruitment consultants to provide its recruitment services as well as other professional and administrative staff to support, advise and structure such services. We operate under several specialist brands: Investigo, Biotalent, Definia and InX.
Our legal entities are listed below:
Country | Legal Entity | Correspondence Address |
United Kingdom | Investigo Limited | 10 Bishops Square, London, England, E1 6EG |
United States | Investigo LLC | 77 Water Street, 24th Floor, NY 10005, United States |
Netherlands | Investigo Europe B.V. | Prins Hendrikkade 21 E, 21 E, 1012TL, Amsterdam, Netherlands |
Germany | Investigo Germany GmbH | Zeppelinstr. 73, 81669 München, Germany |
We are a data controller as we determine the purposes and means of processing your personal data.
In the United Kingdom, Investigo Limited is registered with the Information Commissioner’s Office. Investigo Limited is registered under certificate number Z8867460.
Does this Data Processing Notice apply to you?
This Data Processing Notice applies to you if you are a representative of any of our (prospective) clients or suppliers. It also relates to you if you have provided a reference for one of our candidates.
What legislation applies?
We have issued this Data Processing Notice in accordance with the General Data Protection Regulation (EU) 2016/679 (‘GDPR’) and any associated legislation e.g. the Data Protection Act 2018 and the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019. In this Data Processing Notice, any references to GDPR also relate to associated legislation. The relevant legislation may be updated from time to time.
What does this Data Processing Notice cover?
TIG is committed to respecting your right to privacy. As such, this Data Processing Notice covers the following topics:
What are the types of personal data that we collect about you?
How do we collect and use your personal data?
How long do we keep your personal data for?
Why do we process your personal data?
Will we use your personal data for automated processing?
What legal bases do we have for processing your personal data?
Will you be receiving marketing emails, and can you opt out of these?
Do we transfer your personal data outside the EEA?
What are your rights?
Is your personal data safely secured?
What do you need to do if you want to file a complaint?
What happens if we make changes to this Data Processing Notice?
1. What are the types of personal data that we collect about you?
In order to provide recruitment services to our clients and business representatives we usually process the following data about you:
Full name
Job title
LinkedIn profile
Email addresses
(Mobile) telephone number
Company details (location, department)
2. How do we collect and use your personal data?
The following include the different sources from which we may collect your Personal Data:
Directly from you.
For example:
the information you provide after us if we contacted you/ your organisation
the information provided to us during the different stages of the recruitment process.
From an agent/third party acting on your behalf.
For example:
our candidate
Through (publicly) available sources.
For example:
LinkedIn
Cognism
Job Boards
CV databases
your organisation’s website
By reference or word of mouth.
For example:
you may be recommended by a friend, a former employer, a former colleague or even a present employer.
If you want to know how we acquired your details, please speak to your recruitment consultant or email GDPR@investigo.co.uk
3. How long do we keep your personal data for?
We hold your data on file for as long as the business relationship endures, and your details remain relevant to that business relationship. We would keep your personal data for a maximum of 2 years after our last contact with you. If no meaningful contact has been made with you for a 2-year period, we will delete your data from our systems unless we are under a legal obligation to keep your data for a longer period of time.
Examples of “meaningful contact” includes (but is not necessarily limited to):
When we obtain your details via a third-party company (such as a CV database), meaningful contact is defined as any verbal or written communication between us and yourself;
If there is two-way communication via verbal or written communication or through any of our marketing communications, we will also consider this to be meaningful contact.
As outlined above, please note that there can be other legal reasons that can restrict us from deleting your personal data. See two (non-exhaustive) examples below:
TIG has entered into a transaction with your business and therefore needs to keep records on file in accordance with the relevant statutory notice period.
Also, under the Conduct of Employment Agencies and Employment Businesses Regulations 2003, we must retain evidence of an introduction or supply for at least one year from the last activity e.g. interview, introduction or engagement.
We may also be under a duty to disclose, share or retain your personal data in order to comply with any legal obligation, to defend our business against a legal claim, to enforce or apply our standard terms of business or other agreements or to protect the rights, property or safety of TIG, our customers or other parties.
4. Why do we process your personal data?
We retain records of our dealings and transactions with you and where applicable, we use such records for the purposes of:
establishing compliance with contractual or legal obligations;
business development;
addressing any query or dispute that may arise (including establishing, exercising or defending any legal claims);
protecting our reputation;
maintaining a backup of our systems, with the purpose of being able to restore them to a particular point in the event of a system failure or security breach;
evaluating quality and compliance (including compliance with this Privacy Notice);
providing you with networking opportunities, market insights and industry information.
5. Will we use your personal data for automated processing?
We will not conduct any forms of automated processing of your personal data consisting of the use of personal data to evaluate certain personal aspects relating to you.
We will not analyse or predict aspects concerning your performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements. Furthermore, we will not make decisions that are based solely on automated processing.
6. What legal bases do we have for processing your personal data?
If we process your personal data, we mostly rely on the following legal bases:
Legal basis | Example |
Legitimate interest | Adding your details to our database and contacting you from time to time to discuss current business affairs and potential opportunities for your business Sending emails for marketing purposes (existing clients) |
Contract | Signing an agreement with your organisation. |
Legal obligation | Under the Conduct of Employment Agencies and Employment Businesses Regulations 2003, we must retain evidence of an introduction or supply for at least one year from the last activity e.g., interview, introduction or engagement. |
Consent | Sending emails for marketing purposes (prospective clients) |
The legal basis on which we usually rely for processing your information will be our legitimate interests. We have carried out a Legitimate Interest Assessment which is available upon request. As part of this Legitimate Interest Assessment (‘LIA’), a “balancing test” is carried out to ensure that our processing is necessary and that your fundamental rights of privacy are not outweighed by our legitimate interests. We maintain a record of these balancing tests and may request a copy of the LIA by contacting GDPR@investigo.co.uk.
7. Will you be receiving marketing emails, and can you opt out of these?
If you are a representative working for one of our new clients, we would ask for your consent if we were intending to send you Marketing related emails.
If you are a representative who works for one of our existing clients, then we may market relevant products and services to you unless you inform us of your wish to opt out (which you are entitled to do at any stage).
8. Do we transfer your personal data outside the EEA?
As our servers are based in the United Kingdom, your personal data is shared, stored and processed outside the European Economic Area (EEA).
We will only transfer your data outside of the UK and the EEA to countries which both the UK and the European Commission believe offer an adequate level of protection to you or where appropriate safeguards have been put in place to preserve the privacy of your data.
If you need to see a copy of the relevant Standard Contractual Clauses signed by our UK and US office, please contact GDPR@investigo.co.uk.
9. What are your rights?
By law, you have a number of rights when it comes to your Personal Data. These rights can be summarised as follows: right to be informed, right of access, right to rectification, right to erasure/to be forgotten, right to restrict processing, right to data portability, right to object and rights in relation to automated decision making and profiling. For more information see below. Further information and advice about your rights can be obtained from the Information Commissioner’s Office. https://ico.org.uk/.
What rights do you have in relation to the data we hold on you?
Rights | What does this mean? |
1. The right to be informed | You have the right to be provided with clear, transparent and easy to understand information about how we use your data and what your rights are. This is why we are providing you with the information in this Data Processing Notice. |
2. The right of access | You have the right to obtain access to your information (if we are processing it), and certain other information (similar to that provided in this Privacy Notice). If you would like to make a request for information, please contact GDPR@investigo.co.uk.This is so you are aware and can check that we are using your information in accordance with the GDPR. |
3. The right to rectification | You are entitled to have your information corrected if it is inaccurate or incomplete. |
4. The right to erasure | This is also known as ‘the right to be forgotten’ and in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions. |
5. The right to restrict processing | You have the right to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but cannot use it further. We keep encrypted lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in the future. |
6. The right to data portability | You have the right to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT system and theirs safely and securely, without affecting its usability. |
7. The right to object to processing | You have the right to object to certain types of processing, including processing for direct marketing (e.g. if you no longer want to be contacted regarding potential opportunities). |
8. The right to lodge a complaint | You have the right to lodge a complaint about the way we handle or process your personal data with the ICO https://ico.org.uk. |
9. The right to withdraw consent | If you have previously given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes. |
We will respond any request within 1 month (this can be extended to 2 months in exceptional circumstances). However, where requests are manifestly unfounded or excessive in particular because of its repetitive character, we may refuse to act upon your request. If this happens then we will inform you within one month of about the possibility of lodging a complaint with a supervisory authority (in the UK this will be the ICO: www.ICO.org.uk) or seeking a judicial remedy.
Submitting a deletion request does not necessarily mean that we will grant your request in every instance especially if we have good reasons to retain your personal data. We will always give reasons if we decline your request.
We will remove your data from our systems, following a request to do so, if there is no overriding legal justification for us to retain your personal data. If we delete it, we may add you to a suppression list to minimise the chances of you being contacted in the future in the event your data is collected again in unconnected circumstances. If you would like to be added to the suppression list, please inform us by emailing: gdpr@investigo.co.uk.
10. Is your personal data safely secured?
We take all reasonable steps to ensure that your personal data is adequately secured. We’re delighted to have been awarded ISO 27001 certification for the quality of our information security, following an independent audit by certification body QMS International.
ISO 27001 is an international standard laying out the specifications for implementing an information security management system. Certification demonstrates that our organisation has invested in the people, processes, and technology to protect our data and provides an independent, expert assessment of whether our data is sufficiently protected. We use market suppliers such as Bullhorn, Microsoft market, Broadbean, Cube 19 and ETZ all of which are leading and up-to-date technologies.
11. What do you need to do if you want to file a complaint?
If you are unhappy about any aspect of the way in which your Personal Data is processed by us, in the first instance please contact us at GDPR@investigo.co.uk. This does not affect your right to make a complaint to the Information Commissioner’s Office at https://ico.org.uk.
12. What happens if we make changes to this Data Processing Notice?
It is important to note that we may amend this Data Processing Notice from time to time. Please visit this page if you want to stay up to date as we will post any changes here.
Last updated: April 2024
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