Service Desk Analyst

Our public sector client is looking for an enthusiastic individual to join on permanent bases. Under the direction of the Senior IT Officer, to provide 1st and 2nd Line Virtual and Desk Side support service to our client's users of IT and to ensure that their systems function effectively in a trouble-free manner. To help the current staff make the best possible use of their IT systems. The team are looking for a bright bubbly personality who wants to join a supportive, fun environment with lots of room for growth!

This role is currently hybrid with 2 days minimum in the office which is based in central London, working hours 8:30am-5:30pm.

Key Accountabilities:

• Work on a busy IT Service Desk providing telephone and desktop support to 230 staff, over 4 sites, hybrid workers and full-time home workers.
• To troubleshoot and resolve day to day IT Service Desk requests (Azure Virtual and Desktop Support)
• To be responsible for logging queries and problems in the IT Service Desk System.
• To support Video Conferencing and Telephony systems and provide updates to the outsourced switchboard service.
• To assist in the hardware replacement programme which includes configuring Laptops, Docking stations, monitors and other equipment.
• Fix and resolve IT Hardware issues used in the commission such as: Laptops, Docking stations, Monitors, Printer, MFD's Video Conferencing etc 15 IT Documentation

Key Technical experience:

• Relevant professional certification or equivalent experience (Microsoft, Service Desk Institute, ITIL etc)
• Experience in an IT support role with desk side face to face support.
• Experience working with IT Service Desk Software MS Office 365 expertise Knowledge of MS Windows 10/11 Knowledge of MS Exchange Administration
• Knowledge of PC/Laptop Installation, maintenance and troubleshooting
• Knowledge of Azure AVD's, Azure AD (Entra), Intune, 365 Admin Centre maintenance and troubleshooting
• Knowledge of printer installation, maintenance and troubleshooting
• Knowledge of iPhone and/or mobile computing solutions with device management
• Knowledge of MS Sharepoint & Dynamics 365 Knowledge and troubleshooting experience of soft phone telephony systems (i.e. Webex or MS Teams)
• Knowledge of Webex or Teams Video Conferencing systems. Knowledge of remote support software such as Dameware, Team Viewer, VNC etc

If this sounds like you and you are looking for your next opportunity, apply now!