Infrastructure Engineer

Basildon

Our Client in Basildon has a requirement for a 3rd Line Support Engineer.

Key Responsibilities:

Support and maintain Server and Network environment
Assist in maintaining Cyber Security footprint
3rd Line hands on support
Support Microsoft Operating Systems (Windows 10, Server 2008 to 2022).
Monitor and update allocated jobs within the ITSM system - ensure users are kept informed on long running calls. Ensure that all assigned calls are updated by the end of the working day.
Undertake support and project work at remote sites as required.
Perform Daily Operational checks and tasks and transferring to other teams within IT where necessary
Liaise with third party suppliers to resolve issues
Alert IT Management to significant issues.
Following Incident management and Request fulfilment processes.
Assist with documentation of Service Desk procedures
Assist with developing and maintaining Configuration Management Database
Shadow external suppliers during installations / upgrades.
Provide planned assistance with IT Projects
Provide analysis of Infrastructure and documentation of procedures as required
Update knowledge base with resolution information
Undertake any other project work as required

Infrastructure Engineer